FAQs

JetHarness only provides services to member. After passing the application review, the following services can be enabled.

1.AI quotation and ordering services.

2.Customized quotation services.

3.JetHarness discount notification.

Please enter the [Member Centre] to fill in your email and password to register.

The website uses https to encrypt communication to improve the confidentiality of website data transmission. Jetharness  ensure the security of personal data, security updates are carried out at any time. described as follows:

1. Adopt strict measures to protect user information. In order to prevent unauthorized access, leakage, tampering, damage and maintain the accuracy of data to ensure the use of information, the user databases that are stored have been properly maintained and complied with relevant authorities. requirements, and use secure software and hardware equipment for data transmission and establish a firewall mechanism to prevent user data from being illegally accessed. We also implement security maintenance plans in accordance with relevant internal regulations and strictly restrict unauthorized personnel according to their rights and responsibilities. contact or use.

2. All personnel have received complete information confidentiality education and training. Anyone who violates this will be punished according to internal regulations and bear legal liability.

3. If it is necessary to entrust a third-party partner to provide services due to business needs, it will also be strictly required to comply with the “Personal Data Protection Act” and related laws and regulations, and necessary inspection procedures will be adopted to ensure compliance with JetHarness internal regulations and relevant legal provisions.

Forget password
Go to [Member Centre] and click forgot password.
The system will send an email that will allow you to reset your password.

Change password
Go to [Member Centre] → [Account information] to change it.

There are different payment methods depending on the membership type.

※If you need to switch to monthly settlement (you need to complete the first purchase), go to [Member Centre] → [Apply for corporate monthly settlement], fill the form and send it, and wait for notification.
※The payment terms for monthly settlement are 30 days for the current month.
The remaining transaction conditions between the buyer and seller shall be subject to the terms and conditions stated on the seller’s website.

The order cannot be modified or canceled because the payment has been completed.
You can contact us through the following methods and let the service staff serves you:

1. Go to [Contact Us] and provide the order number and reason for modification.
2. Contact us by email.

An “Order Completed” letter will be sent to you when your order ships.
AI quotations will be shipped within 14 working days after placing the order.
If it is a standard product, it can be shipped within 7 working days. (Delivery time depends on the arrival of parts.)
For customized delivery time, please refer to the quotation.
※The delivery time of the product will vary depending on factors such as the shipping method you choose, the delivery location, and the actual factory delivery time.
※If you need to specify the delivery date, we will try our best to accommodate you.

Provide the information and send a message at [Contact Us].
1. Order number #00000
2. Name and contact phone number of the purchaser
3. New delivery address

Please contact us and we will serve you.

We provide one-year warranty. If the cable defects under normal use, it will be covered by the free warranty.
※ Our products are not shipped with documents such as warranty certificates or regulations.
Customers are advised to properly keep the shipping documents enclosed with the products.
The receipt proves that the products are still within the warranty period.

You can fill in the information in [Customized Quotation] and we will contact you as soon as possible after receiving the inquiry.

Once you review the order specifications and agree to order and pay, the order cannot be canceled.
Violators must pay compensation equal to the price of the goods.
Please confirm in detail before placing an order, and make sure everything meets your needs before placing an order
making payment.

Regarding disputes about customized products, unless it is JetHarness’s fault, you may not ask JetHarness to handle a return or refund for any reason.
(Including products that do not meet the requirements, defects, damage, or shipped products that do not match the website, personal factors, etc.)
If the specifications after placing the order are different from those recorded in the system data, please take a photo and explain and then send an email to sales@jetharness.com.
After confirmation, we will carry out the replacement as soon as possible. Since the products we provide are all special products according to customer requirements, it will take seven to fourteen working days.
(The time will be updated depending on the arrival of the parts)
Thank you for your understanding.